Shipping policy

Last updated: March 6, 2026

1) Shipping coverage

We currently ship worldwide, excluding some remote or restricted regions where carriers may be unavailable.

2) Shipping fees

Free shipping on all orders (our treat).
(We may update shipping promotions from time to time. Any applicable shipping fees, free shipping thresholds, and options will always be shown at checkout.)

3) Processing time

Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
During peak periods, promotions, or unexpected supply chain disruptions, processing times may be longer.

4) Estimated delivery time

Estimated delivery times vary by destination. As a general guide:

Worldwide (standard): 7–21 business days after dispatch

Please note: delivery timeframes are estimates and can be affected by carrier delays, customs processing, local holidays, peak seasons, or remote delivery areas.

5) Tracking

Where tracking is available, you’ll receive a tracking link once your order has been dispatched. Tracking updates may take 2–5 business days to appear after dispatch.

6) Split shipments

If your order includes multiple items, it may be shipped in separate parcels. This can help reduce delays. You may receive more than one tracking number.

7) Customs, duties & taxes

International orders may be subject to customs duties, VAT, or import taxes on arrival. These charges are the buyer’s responsibility and are not included in our product prices.

8) Incorrect or insufficient address

Please double-check your shipping address at checkout. If a parcel is returned to the sender due to an incorrect or incomplete address, reshipping fees may apply. We are not responsible for delays or loss caused by address errors provided at checkout.

9) Delivery issues (late, lost, or marked delivered)

Marked delivered but not received: Please check with household members, neighbours, building management/front desk, and your local carrier/collection point first. If still unresolved, contact us within 5 business days of the “delivered” scan.
Late delivery: If your order is significantly delayed beyond the estimated timeframe, please contact us and we will assist by contacting the carrier and/or initiating an investigation where available.
Lost parcels: If the carrier confirms a parcel is lost, we will offer a replacement or refund (at our discretion, subject to stock availability).